Windows 10 laptop at PcFix Milton Keynes W indows 10 (version 1507) was released in July 2015, followed by version 1511, 1607, 1703 and now 1709. The free upgrade to it ended in July 2016.

If you currently run Windows 7 or 8, I would stick with them now that the free update is over. If you are on Windows 10, stay with your current version until Microsoft update it automatically for you - it really isn't worth the risk of updating manually. When the update starts, it may take a few hours to run.

Windows XP or Vista users: Treat yourself to a new computer. I will be pleased to copy your data over from your old computer (working or not) and set up your new one.

Tips before upgrading to Windows 10 can be found here.

Customising Windows 10:

  1. Cortana: Is irritating. To turn it off, here's how...
  2. Privacy and Advertising: The default settings look awful, so change them.
  3. Reset your PC (if you need to): From the login screen (Windows key + L to get there), hold down the shift key and choose restart.
  4. Security: Seems very good in Windows 10. I would uninstall any paid for security product and stick to using Windows Defender Security Centre. Once you have updated to Windows 10 version 1709, try Controlled Folder Access in Windows Defender Security Centre, it may help protect you from ransomware. You will find you need to add your programs (apps) to its whitelist so they can still write to files in your folders; unfortunately it does not work properly with common applications like Libre Office.
  5. Delete all the live tiles by right-clicking on them. You can then drag the start menu side in so that it is similar to Windows 7. Drag the top down as well.
  6. Uninstall all programs you do not want such as trial antivirus software: Click Start button, Settings (cogwheel), Apps and Features. If you cannot delete one, have a look here.
  7. Install your favourite browser and office software from perhaps Google Chrome and Libre Office. I like the Vivaldi browser.
  8. Populate your desktop taskbar: Use the All Apps menu from the Start button. Right click on the software you use and click on pin to taskbar. Now you can open your favourite programs with a single click on the taskbar.
  9. Set your Default Programs via the Control Panel. For instance, set Google Chrome as your default browser.
  10. Change your Desktop Background,   Lock Screen,   Login Screen.
  11. Icons: Right-click on icons on your desktop and taskbar that you do not want and delete (or unpin) them.
  12. Icon Size: Right-click an unused area on your desktop, click View and choose your size, usually medium.
  13. Recycle Bin: To get rid of the icon: Right click your desktop, Personalize, Themes, Desktop Icon Settings.
  14. Search: Right click on the taskbar and click on Show Search Icon. You can open search by clicking the Windows key and S on your keyboard.
  15. Click the Search Icon that is now on your taskbar and search for Snip. Right click the icon and click 'Pin to taskbar'. Repeat for other programs that you use, e.g. Word, Excel and Powerpoint.
  16. Start Button: If you want the Windows 8.1 look: Right click your desktop, Personalize, Start, Use Start Full Screen.
  17. Backups: Set up File History to keep a copy of your data on an external drive in case your main computer fails.

Windows 10 Issues:

  1. Any Insoluble Problem: Sometimes Windows 10 just cannot be made to work properly, especially on older PCs. If this happens, backup your data and replace Windows with Linux Mint. It is a great, free, easy to use operating system that is secure and friendly. It runs common software like Firefox and Libre Office, and recognises most printers and scanners automatically.
  2. ABBYY Finereader: May cause Microsoft Office to fail. If so, uninstall Abbyy.
  3. Audio: If your sound no longer works or is crackly: Fix.
  4. Black Screen and nothing else when you start your PC: It may be stuck in sleep mode. Turn off at the mains (Laptop? Remove battery as well), wait 30 seconds then turn on and start. Change power settings in Windows to High Performance so it never goes to sleep.
  5. Black Screen: You turn on and see Windows begin to start but screen goes black: fix.
  6. BT Broadband: If you connect with an old style hub you may find you cannot access common websites. If this happens, ask BT to send you a new hub.
  7. Critical Error - Start Menu and Cortana are not working ...
    1. Press ctrl alt del to start the Task Manager.
    2. Click File tab.
    3. Run new task.
    4. Enter msconfig with admin privileges.
    5. Go to boot section, click on safeboot and select network.
    6. Click on OK to restart.
    7. After it has restarted, repeat the above but unclick safe boot in msconfig.
    8. Restart again and the problem should be fixed. If it reoccurs and you are using Avast, uninstall Avast.
  8. DVD drive missing in File Manager: Insert a music CD and see if it plays. If not open an Admin Command Prompt and run: reg.exe add HKLM\System\CurrentControlSet\Services\atapi\Controller0 /f /v EnumDevice1 /t REG_DWORD /d 0x00000001
  9. DVD Playback: If you cannot watch your movies, or if the Windows 10 DVD playback is poor, download VLC from If that does not do the job, see Microsoft's article. You will probably end up buying the Microsoft DVD app from the Microsoft store, it costs about £12.
  10. Failed Windows 10 Update: Sometimes the update to Windows 10 will fail but leave your system unstable. In this case you will need to recover your data and reinstall your original operating system. The way you do this varies from PC to PC.
  11. File Security Error: You may find you cannot use your My Documents etc. folders due to a file security error. If this happens, right click on the offending folder, open security settings and make sure that HomeUser has full control. Now use Task Manager to disable OneDrive in StartUp - it seems to be the culprit. Reboot and check you can open and edit your documents etc.
  12. Google Chrome may stop working. Usual solutions do not always work, so switch to Firefox - it really isn't worth faffing around trying to fix.
  13. IBM Trusteer Rapport: may not work properly in Google Chrome or Edge. The solution? Install Firefox, enable the Rapport add-on in Firefox and do your online banking from there.
  14. Microsoft Money 2005 does not start: Have a look here.
  15. Microsoft Outlook: If you cannot send emails after upgrading to Windows 10, try running 'sfc /scannow' from an administrator's command prompt.
  16. Microsoft Outlook 2010 and earlier may not work reliably with IMAP (corrupt pst file). If this happens consider using webmail (e.g. gmail), Thunderbird, or buy Office 2016 Home and Business.
  17. Missing Icons? Use Windows Search (Windows Key and S) to find your missing programs. Right click on the appropriate result and click on 'Pin to Taskbar'. To find Microsoft Word, search for Winword.
  18. Printer: It may stop working a week or so after upgrading to Windows 10: Fix. If it really won't work, uninstall it and buy a new printer.
  19. PS2 Keyboard and mouse may no longer work. Have a USB keyboard and mouse to hand.
  20. Revert: If you want to revert to your old version of Windows, you have a month to do so. See this guide.
  21. Shut Down: If your PC will not shut down fully, try installing Classic Shell, a replacement Start button.
  22. Start Button: If your Windows 10 Start Button does not work properly: Wait for 5 minutes as Windows may still be loading. Check for Windows updates - it seems to be a problem that is often fixed by a Windows 10 update. Failing that, restore your PC to when it was working OK (rstrui) or Reset your PC whilst keeping your data (search for Reset).
  23. Tablet Mode: If your PC has a touchscreen, you may find that Windows 10 defaults to tablet mode. To get your desktop back, click on Search and type Tablet. Then turn tablet mode off.
  24. WiFi:
    1. May try to connect to BT fon network instead of your own. Go to Settings, Network, WiFi, Manage WiFi Settings. Turn off Hotspots, My Contacts and Paid WiFi. Click on any BT Fon networks and click Forget.
    2. Wireless Connection stops working: Try uninstalling wireless driver and reboot to force it to reinstall.
    3. Wireless network names all blank: Open an admin command window and key:
      netcfg -v -u dni_dne then reboot. See full article.
  25. Windows Live Mail may stop working. As Microsoft have dropped it, it is best to either access your email via your browser or install Thunderbird. You could try: Fixing Windows Live Mail as a temporary measure. Note that the Windows 10 Mail App is not a good solution.

If you need a hand upgrading to Windows 10, reconfiguring your system after the upgrade or rolling back to your old operating system, I will be pleased to help. Assuming you live in or near Milton Keynes.

Windows 10 Shortcuts:

Windows Key (Winkey) Opens the Start Menu.
Winkey and D Takes you to your desktop when your screen is cluttered. Will not work when Windows is in Tablet mode.
Winkey and E Opens File Explorer
Winkey and I Opens Settings
Winkey and M Minimise windows to taskbar
Winkey and R To run a program from a command line
Winkey and S Windows Search
Winkey and X Open the Windows Menu to access the Control Panel etc.
Winkey and left or right arrow Dock current window on right or left of screen
Winkey and pause View System Properties. You may have to press Winkey, fn, pause on some keyboards.
Ctrl+A, Ctrl+C, Ctrl+V, Ctrl+P,
Ctrl+R, Ctrl+X
Respectively: Select All, Copy, Paste, Print, Refresh, Cut
Just as in older versions of Windows.
© PcFix, 2015.